LoganReid
February 06, 2023
"Fantastic initial shopping experience"
I had a great first time buying something online, and the support from Danny was top-notch. He was friendly, super helpful, and got back to me quickly with answers to my questions. Plus, the next day delivery was lightning fast, so I can't recommend this enough!
purpledog882
September 30, 2022
"Completely appalled by how I was treated…"
I am completely appalled by how I was treated. I walked into the store to have a ring resized, and it felt like they just didn’t care. The staff were really rude, and I can honestly say I won’t be returning there EVER again.
lisaloco74
September 07, 2022
"Fantastic Experience"
I took a necklace in for cleaning and a bracelet for some repairs. They pointed out the issue with the necklace and fixed it right then and there. Both pieces look stunning now. Really friendly folks who know their stuff, so I’ll surely be coming back to them. Honestly, I might just stick with these guys from now on.
lazyelephant877
June 07, 2022
"Top-Notch Support from the Team"
I had a fantastic experience with the customer service, especially from Danny. My initial order went smoothly, and Cat was super helpful with my second one. Big thanks to both of you for your assistance!
ticklishbird512
February 24, 2022
"Fantastic support after my mistake"
Absolutely fantastic to work with after I messed up, Danny really went the extra mile to ensure my order arrived on schedule. Thanks a ton!
Violet.White
August 08, 2021
"Fantastic Experience at Blackburn Store"
I can't express enough gratitude to the team at the Blackburn location. The crew is incredibly welcoming and genuinely takes the time to assist you. A special shoutout to Aimee for helping me find the ideal watch and for being so kind and attentive during my first visit! All in all, it was a delightful experience, and I’d suggest it to anyone looking for top-notch service and beautiful jewelry.
twatchrepair
May 12, 2021
"Outstanding Customer Support"
The support I received was top-notch. My card wasn’t processing, so they offered to handle it via a phone call. I also needed it sent to a different location, which was causing the hiccup, and they confirmed over email that they could sort it out. It arrived super fast, even with the bank holiday in the mix. I’m really glad I stumbled upon this site. It’s been ages since I’ve had such great customer service. Plus, they had the item I was after at the best price around. Huge thanks to Peter Jackson for the fantastic help. Cheers, Terry McFarlane.
ClarenceMyers
May 06, 2021
"Awesome help from Danny"
I totally recommend Danny's service, it was fantastic!
JaredGraves
April 11, 2021
"Top-notch customer support"
I bought a stunning Gucci watch from this jeweler online. The delivery was super quick, and the customer service was top-notch. I highly recommend them!
Felix.Moore
December 05, 2020
"Appreciation for Gemma & Aimee at the..."
Big thanks to Gemma and Aimee over at the Blackburn shop last Friday. Your service was out of this world; you were super helpful, and I truly felt like I had a fantastic experience. Honestly, this is the finest customer service I've ever had. Kudos to you both, and wishing you a merry Christmas!
witoon.chatsuth
September 10, 2020
"Awesome variety and customer care"
They had to get some gold earrings for me from their catalog. The staff was super helpful, and the ordering process was smooth. The earrings showed up right on schedule, and they gave me a call to let me know they were set for pickup. When I got there, they just asked for my name, and the earrings were all set for me. Overall, it was a pleasant and straightforward experience with friendly folks and a fantastic selection of earrings to fit what I was looking for. Thanks a bunch!